Service / S-02

Agents that do the work — not just talk about it.

We design, build, and deploy the agent. Email triage, document extraction, approval routing, reporting. Human-in-loop where it matters; fully autonomous where it's safe. Each ships with a named owner, observability, and an off-switch.

Scope a workflow See the build
Per workflow
4–8 weeks
Format
Fixed fee
Output
Live agent
Mode
HITL by default
/ Categories
Where agents pay back fastest

Anywhere people read, classify, draft, or route information.

A-01
Email processing

Inbound triage, classification, draft response, escalation. The category that almost always pencils out first.

A-02
Document handling

PDF extraction, structured field capture, summarization, redline. Quote requests, contracts, claims, invoices.

A-03
Approval routing

Multi-step approval flows with policy-aware decisioning. The agent prepares the case; humans sign off where required.

A-04
Data extraction

Pulling structured data out of unstructured sources — calls, forms, scanned docs, messy spreadsheets.

A-05
Reporting

Auto-generated weekly briefs, exception reports, client updates. Drafted by agent, reviewed by owner.

A-06
Custom

If the workflow has a clear input, a clear output, and a measurable cost — we can probably automate it.

/ Architecture
Human-in-loop by default

Confidence-gated. Auditable. Off-switch first.

SYS // 02 — HITL FLOW
INPUT Email / Doc AGENT Classify + Draft w/ confidence score Confidence ≥ 0.92? YES Auto-execute → logged · auditable NO Human review → named owner queue Monitor S-04
/ Process
4–8 weeks per workflow

Design → build → shadow → cutover.

01
Week 1–2

Design

Behavior spec, edge cases, escalation paths, governance rules. Who owns the output, when humans intervene, how it fails safely. Signed off before a line of integration code is written.

→ Behavior spec + RACI
02
Week 2–5

Build

Connect to source systems, train on your real data, wire the orchestration. We use proven model + framework combinations — not bleeding edge for its own sake.

→ Working agent in staging
03
Week 4–7

Shadow

The agent runs in parallel with humans. Every output is reviewed; every disagreement is logged and used to tune. We don't move to live until accuracy clears the threshold you set.

→ Calibrated confidence model
04
Week 6–8

Cutover

Phased rollout — confidence-gated auto-execute, human queue for the rest. Owner trained, dashboards live, runbook handed over. Optional handoff to S-04 retainer.

→ Live agent + handover doc
Investment
From $35kCAD · per workflow · 4–8 weeks

Fee scales with integration complexity, volume, and governance depth. Quoted as fixed fee after S-01 — no T&M surprises.

Scope a workflow